Privacy Policy

Introduction

First For Energy Group Ltd is committed to ensuring that your privacy is protected and we comply with the General Data Protection Regulation and other applicable data protection rules (including the Data Protection Act 2018 and marketing and cookies laws, together with associated guidance) (the "Data Protection Laws").

This policy explains how we use, store and share the information we collect about you, how you can exercise your rights in respect of that information and the procedures that we have in place to safeguard your privacy.

This policy supplements any other fair processing or privacy notice that may be provided to you from time to time. Please contact us if you have any questions, comments or concerns about this policy or how we handle your personal information, or if such information changes at any time.

This website (the "Website") is run by First for Energy Group Ltd (company no. 09680051) registered in England and Wales with a registered office at Trinity Chambers, Unit 4, Ivy Street, Birkenhead, CH41 5EE (ICO: ZA128715)

("we" and "us"). For the purpose of the Data Protection Laws, we are the controller of the personal information processed for the purposes set out below and we are responsible for looking after it. Please note: this policy does not cover third party websites that we may link to from our Website, unless specifically mentioned in this policy.

We are not responsible for the privacy policies and practices (including use of cookies) of such third parties even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions. Any changes to this policy in the future will be posted on this page and, where appropriate, notified to you by email. We will also post a notice on the Website landing page and on appropriate pages on the Website. Please check back frequently to see any updates or changes to this policy.

Processing activity: Why we use your information?

Actual/ prospective customers (including their end users/customers), suppliers and third parties.

We require your information in order to respond to enquiries, set up, maintain and manage your account/ contract and in order to comply with our statutory and regulatory obligations. A failure to provide this information will therefore unfortunately mean you will not be able to work with us and/or receive our services. Calls are recorded for training, monitoring and account management purposes. To market our services to prospective/ existing customers. Calls are recorded for training, monitoring and account management purposes.

What information is collected?

Name, title, job title, workplace address, phone number, email address (of any connected person, for example a worker, employee, consultant etc.). SME customers, suppliers and third parties (sole traders and partnerships) In addition to the above: Address, energy data (e.g. consumption levels, site and meter details, supply information), credit information (to allow for credit checking), date of birth.

General In addition to the above, we also collect information you volunteer to us when you contact us (e.g. by phone or email). Name, title, job title, phone number, workplace address, email address etc.

Lawful basis of processing

The lawful basis on which we process this information is;
(a) because it is in our legitimate interests to do so, as we would not be able to work together without the use of this information;
(b) to comply with our legal obligations (e.g. in respect of HMRC/ taxation rules). SME customers, suppliers and third parties (sole traders and partnerships)

The lawful basis on which we process this information is;
(a) to take steps at your request to enter a contract with you and for the ongoing performance of such contract or
(b) to comply with our legal obligations (e.g. in respect of HMRC/ taxation rules).

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ffeg.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to First For Energy Group Ltd, Trinity Chambers, Unit 4, Ivy Street, Birkenhead, CH41 5EE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.